Shipping Details

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the ‘Complete Orders’ link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.


Orders for delivery within South Africa are normally dispatched via The Courier Guy and usually arrive within 2 – 5 business days from dispatch. Standard Shipping rates for deliveries within South Africa vary from R75.00 to R150.00 depending on the size and weight of the parcel.


Online orders for delivery outside of South Africa are dispatched via Courier and should usually arrive within 7 – 10 business days from dispatch.  Couriers are not able to deliver to PO Box addresses, when placing your order please provide a physical address.  Standard Shipping rates will be quoted at the time of order.  KleenMe Pty Ltd does not accept any responsibility for customs delays, duties, or taxes that may apply; these will solely be the responsibility of the purchaser. By confirming a purchase you are accepting responsibility for all Customs Charges incurred.  KleenMe Pty Ltd wishes to remind you that as the importer of goods you are legally responsible for any and all taxes, duties, and charges by your Government.  KleenMe Pty Ltd does not have any control over customs charges and is unable to advise what they will be, as it is based on your own countries regulations and compliances.  If you are concerned about what charges you may be liable for, please check with your local customs office before proceeding to checkout.  All charges are to be paid by the customer on delivery of the order. Under no circumstance will KleenMe Pty Ltd accept any orders back due to rejection of customs charges. Orders cannot be returned to the sender.


Orders are normally dispatched within 1-3 business days of Order Confirmation subject to all ordered items being in stock. If any items cannot be fulfilled from your order we will contact you via email.

  • If you do not query non-delivery within 30 days from receipt of the tracking number, then you will be deemed to have received your order.
  • No claims after 30 days will be considered.


On receiving the order the customer is responsible for inspecting the goods for fault or damage.  Should the items ordered not be of acceptable quality, it is the customer’s responsibility to notify KleenMe Pty Ltd, as soon as possible. Please see Returns & Exchanges Policy for more information.